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Contact Us

At Eartec, customer service isn’t just about the sale – it’s about being a reliable partner for our customers every step of the way.  From initial contact to long after the purchase, we’re here to provide unwavering support and guidance.  Whether it’s troubleshooting, decision-making, or post-warranty assistance, we’re committed to being there when you need us.
 
But don’t just take our word for it – challenge us.  Ask the tough questions and compare our service to any other company out there.  Can they match our transparency, accessibility, and dedication to customer satisfaction?  We’re confident that when you put us to the test, we’ll exceed your expectations. 

Get In Touch

Phone:  (800) 399-5994 or (401) 782-4966

Fax: (401) 789-7300

Email: info@eartec.com

Online Chat: Monday – Friday 9AM-5PM EST

After Hours – Leave a chat message, we will contact you at 9AM the next business day.

Service

Customer Service Rep Marge

1. Call

1-800-399-5994
Call Eartec for instructions - we will create a file for you to begin the process.

Service Form

2. Service Form

Click above and complete the Service Form. Enclose in your box.

fedex ups usps

3. Ship to

Eartec Co. / Service
145 Dean Knauss Drive
Narragansett, RI 02882

track your package

4. Tracking

Please ship with tracking, and keep the number for your records.

The Best Service In the Indusrty!

For over 60 years Eartec has been totally committed to providing unwavering customer support.  Whether it’s troubleshooting, decision-making, or post-warranty assistance, our service team stands ready to help.

Product Manuals

THUMB-EPAK

EPak

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THUMB-EPAK-LAZER

EPak & Lazer-Pro

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THUMB-EPAK-FUSION

EPak & Fusion

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THUMB-EVADE

EVADE

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THUMB-XTREME

EVADE XTreme

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THUMB-PRO16

PRO16

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Video Tutroial

Video program a headset

ADD A HEADSET

EVADE * XTREME * PRO16
This video features PRO16 Headsets. EVADE & XTreme headsets can be programmed in the same fashion.

Video program n EPAK

ADD An EPAK

EPAK

ET Lazer Pro Pairing

PAIR A LAZER-PRO

LAZER-PRO

ADD PRO 16 SWITCHING HEADSET

PRO16

BUY & TRY!

Buy A Set & Try It.  Love It or Return It For A Full Refund.

 

EARTEC’S ROCK SOLID RETURN PROGRAM:  Take the plastic off and try it anywhere. Love it or send it back using our return guidelines, and receive a full refund. 

RETURN GUIDELINES:  All Eartec items must be returned to us undamaged within 30 calendar days from date you received it, no exceptions.

Under the program, If you select “Expedited” to ship your set and decide to return it, the shipping fee will be deducted from your refund. If you would like to avoid this fee, please choose Free Ground Shipping.

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